Last updated: 29 August 2026

At Akbar Crafts, we carefully inspect and securely pack our handcrafted wooden products before dispatch. If you receive a damaged product or an item different from what you ordered, please contact us within 48 hours of delivery.

Damaged or Incorrect Products

To report a damaged or incorrect product, please provide:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • An unboxing video, where available
  • A brief explanation of the issue

Claims submitted after 48 hours of delivery may not be accepted.

Once your claim has been reviewed and approved, Akbar Crafts will offer a suitable replacement or refund, depending on product availability and the circumstances of the order.

Change-of-Mind Returns

We do not accept returns or exchanges if you change your mind, no longer require the product, ordered the wrong size or selected the wrong product.

Please carefully review the product description, dimensions, images and other details before placing your order.

Handcrafted Product Variations

Our products are handcrafted from natural wood. Differences in wood grain, colour, texture, pattern and minor finishing details are part of the natural character of handcrafted products.

These natural variations are not considered defects and do not qualify for a return, replacement or refund.

Return Conditions

An approved return must:

  • Be unused and in its original condition
  • Include its original packaging and accessories
  • Be returned according to the instructions provided by Akbar Crafts
  • Have prior return approval from our support team

Please do not send a product back without contacting us and receiving return instructions.

Non-Returnable Products

A return or refund may not be accepted if:

  • The request is submitted more than 48 hours after delivery
  • The product has been used, altered or damaged after delivery
  • The original packaging or included accessories are missing
  • The issue is a natural variation in the wood or handcrafted finish
  • The product was customized or personalized for the customer
  • The customer ordered the wrong product or changed their mind
  • The requested evidence of damage or incorrect delivery is not provided

Customized or personalized products can only be considered for replacement or refund if they arrive damaged or are different from the confirmed order.

Return Shipping Costs

If Akbar Crafts delivered an incorrect product or the product arrived damaged, Akbar Crafts will cover the approved return shipping cost.

Customers must not arrange or pay for a return shipment before receiving instructions from our support team.

Refunds and Replacements

Returned products will be inspected after they are received. If the return is approved, we will arrange a replacement or issue a refund through a mutually agreed payment method.

The customer will be informed once the returned product has been inspected and the refund or replacement has been processed.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. An order cannot be cancelled after it has been dispatched.

Customized or personalized orders may not be cancelled once production has started.

Contact Us

For return, replacement or refund assistance, contact Akbar Crafts:

Phone / WhatsApp: +92 324 5659894
Email: [email protected]
Address: Chowk Nori Gate, Sillanwali Road, Sargodha, Pakistan