Last updated: 29 August 2026

Akbar Crafts respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it and how it may be used when you visit or place an order through https://akbarcrafts.pk.

Information We Collect

When you browse our website, create an account, contact us or place an order, we may collect:

  • Your name
  • Phone and WhatsApp number
  • Email address
  • Billing and delivery address
  • Order and product details
  • Account information
  • Messages submitted through our contact form
  • IP address, browser type and device information
  • Website usage and cookie information
  • Your selected payment method

For Cash on Delivery orders, we collect the information required to confirm, process and deliver your order.

How We Use Your Information

We may use your information to:

  • Process and manage your orders
  • Confirm order and delivery details
  • Deliver products to your provided address
  • Contact you regarding your order
  • Provide customer support
  • Handle returns, replacements and refunds
  • Maintain customer accounts
  • Prevent fraudulent or unauthorized activity
  • Improve our website, products and customer experience
  • Maintain business, accounting and legal records
  • Comply with applicable legal requirements

Contact Form Information

When you contact Akbar Crafts through our website, we may collect your name, phone or WhatsApp number, email address, subject and message.

This information is used to respond to your inquiry and provide customer support. Please do not submit sensitive personal or financial information through the contact form.

Cookies

Our website uses cookies and similar technologies to support essential website functions. Cookies may be used to:

  • Remember products in your shopping cart
  • Keep you signed in to your account
  • Remember your website preferences
  • Support checkout and order processing
  • Improve website performance and security
  • Understand how visitors use our website, where analytics tools are enabled

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the shopping cart, account or checkout functionality.

Who We Share Your Information With

We only share information when it is necessary to operate our store, process an order or provide a requested service.

Your information may be shared with:

  • Courier and logistics partners, including PostEx, for order delivery and tracking
  • Website hosting and technical service providers
  • Email and communication service providers
  • Payment service providers, where an online payment method is available
  • Analytics and security service providers, where enabled
  • Government or legal authorities when required by law

Courier and service providers receive only the information reasonably required to perform their services, such as your name, phone number, delivery address and order details.

We do not sell or rent your personal information to third parties.

Payment Information

Akbar Crafts currently offers Cash on Delivery for eligible orders. We may record your selected payment method and payment status for order management.

If an online payment method is introduced, payment details may be processed directly by the relevant payment provider according to its own privacy and security policies. Akbar Crafts does not intend to directly store complete debit or credit card details.

How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to:

  • Complete and manage orders
  • Provide customer support
  • Maintain accounting and business records
  • Resolve complaints, returns or disputes
  • Prevent fraud and maintain website security
  • Meet applicable legal or regulatory requirements

Some order information may be retained even after an account deletion request where it is required for legal, accounting, security or administrative purposes.

How We Protect Your Information

We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse or disclosure.

However, no website or method of internet transmission can be guaranteed to be completely secure. Customers should keep their account password confidential and contact us if they suspect unauthorized account activity.

Your Choices and Rights

You may contact us to:

  • Request access to the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of eligible personal information
  • Ask questions about how your information is used

Certain information may not be deleted when it must be retained for order records, legal compliance, fraud prevention, accounting or security purposes.

Third-Party Links and Services

Our website may contain links to external websites or use services provided by third parties. Akbar Crafts is not responsible for the privacy practices or content of external websites.

We recommend reviewing the privacy policy of any external service you use.

Children’s Privacy

Our online store is not intended for children to place orders without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children for independent purchasing.

Changes to This Privacy Policy

Akbar Crafts may update this Privacy Policy when our services, website features or business practices change. Any updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For questions or requests concerning your privacy or personal information, contact:

Akbar Crafts
Phone / WhatsApp: +92 324 5659894
Email: [email protected]
Address: Chowk Nori Gate, Sillanwali Road, Sargodha, Pakistan
Website: https://akbarcrafts.pk